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Repairs & Upgrades

Control Concepts, Inc. offers repairs and maintenance for all our power controllers, quickly and at the lowest possible cost. While most repairs can be completed in 1 to 3 weeks, one day turnaround may be possible for an emergency.

If your controller was purchased through an OEM supplier, contact the supplier for assistance. If you have a Control Concepts controller that is in need of repair or maintenance, please fill out an RMA request form or call our sales department at (952) 474-6200 to diagnose the problem and receive an RMA number.

In order to streamline repairs and improve turnaround time, Control Concepts requires a purchase order (PO) with a $250 evaluation fee line item or an active credit card on file before an RMA number will be issued. If the repair is deemed to be a warranty-related repair following Control Concepts inspection, no charge will be billed against the customer’s PO or credit card. We may charge a 20% restocking fee for return to stock items.

For proper evaluation, please adhere to the following guidelines when returning controllers to Control Concepts.

  • Any controller that is judged to be a safety risk to our team or manufacturing facility will be rejected and shipped back at the customer’s expense. This includes controllers caked in grease or exposed to hazardous materials.
  • Properly packing a controller is one of the best steps you can take to ensure the controller is repairable. Although we commonly repair controllers 15+ years old and have a large inventory of replacement components, we often receive controllers that have additional damage from being poorly packed.
  • For the best possible turn-around time, properly label the return with the RMA number and include both a primary and secondary contact. A package without an RMA number labeled on its exterior will be rejected.
  • A photo can help us determine if your unit can be repaired.  We recommend sending one or more photos of any unit 15+ years old to our team.
  • We do not accept return to stock for controllers that have been powered on.